top of page

Shipping Policy

Last Updated: 29/09/2026

Because the Luxura website operates as a brand and informational destination, we do not directly process payments, pick, pack, or ship individual consumer orders from this site. To ensure you receive the fastest, most reliable delivery experience possible, all consumer retail orders are exclusively routed through and fulfilled by our trusted retail partner, Amazon.co.uk.

1. Amazon Fulfillment

When you select a product on our Scent Collection page and click to purchase, you will be redirected to the official Luxura store on Amazon.co.uk.

  • All consumer orders are processed through Amazon's secure checkout system.

  • Your order is picked, packed, and shipped directly from an Amazon fulfillment center.

  • All shipping speeds, courier selections, and delivery protocols are governed entirely by Amazon.

2. Shipping Rates and Delivery Times

Because your order is fulfilled by Amazon, your shipping options and costs will be calculated at the Amazon checkout based on your delivery address and account status.

  • Amazon Prime Members: Luxura products are typically eligible for Amazon Prime delivery. If you are an active Prime member, you can select free next-day or standard delivery options as dictated by your membership benefits.

  • Non-Prime Members: Standard shipping rates and estimated delivery windows will be provided by Amazon at checkout. Free standard shipping may apply if your total Amazon basket exceeds their minimum order threshold.

  • Expedited Shipping: Premium or expedited shipping options may be available for selection during the Amazon checkout process for an additional fee.

3. Order Tracking

Once you complete your purchase on Amazon.co.uk, you will receive an order confirmation email directly from Amazon.

  • To track your package, log into your Amazon account and navigate to the "Your Orders" page.

  • Tracking updates, courier information, and delivery notifications will be provided exclusively through your Amazon account and the Amazon mobile app.

4. Lost, Delayed, or Damaged Packages

While we formulate and manufacture the Luxura range, Amazon takes full responsibility for the logistics and delivery of your retail purchase.

  • If your package is delayed, marked as delivered but missing, or arrives damaged in transit, you must contact Amazon Customer Service directly.

  • To do this, go to "Your Orders" on Amazon, select the Luxura item, and choose the relevant issue to request a replacement, refund, or tracking investigation.

5. International Shipping

Availability for international shipping outside of the UK is determined by Amazon's global shipping capabilities and local marketplace availability. If you are ordering from outside the UK, please check the Amazon listing for accurate international shipping rates, import fees, and estimated delivery dates.

6. Wholesale and B2B Shipping

If you are a pharmacy, healthcare supplier, retail buyer, or other business partner purchasing Luxura products in bulk via a direct wholesale agreement, Amazon’s fulfillment policies do not apply to your orders.

  • B2B Fulfillment: Wholesale orders are processed and shipped directly from our dedicated commercial distribution facilities.

  • Rates and Times: Shipping costs, delivery windows, and courier partners for wholesale orders will be clearly outlined in your vendor contract or provided by your dedicated account manager at the time of order placement.

  • For any B2B shipping inquiries, please contact our wholesale team directly at sales@jfamedical.co.uk

bottom of page