Refund Policy

Because the Luxura website operates as an informational brand destination, we do not process direct consumer transactions, hold payment information, or manage shipping. All individual retail purchases of Luxura products are routed through and fulfilled by our authorized retail partner, Amazon.co.uk.

Consequently, all consumer returns, refunds, and exchanges are governed strictly by Amazon’s return policies.

For all orders placed through the Amazon links on our website, Amazon’s standard Returns and Refunds Policy applies:

• Return Window: Amazon generally accepts returns of physical products within 30 days of receipt of delivery.

• Initiating a Return: To request a refund or return, you must log into your Amazon account, navigate to "Your Orders", select the Luxura product, and click "Return or replace items". Follow the on-screen prompts to receive your return shipping label and instructions.

• Refund Processing: Once Amazon receives and processes your return, the refund will be issued to your original payment method according to Amazon’s standard processing times (typically 3 to 5 business days).

Please be aware that Luxura Shampoo Caps are classified as personal care and hygiene products. Under Amazon’s return guidelines for health and personal care items:

• Products must typically be returned in new, unused, and unopened condition with all original packaging and factory seals intact.

• Opened or used pouches may not be eligible for a return or refund due to health and safety regulations, unless the item arrived damaged or defective.