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Privacy Policy

Last Updated: 29/09/2026

This Privacy Policy explains how Luxura ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website at [Insert Website URL] (the "Website") and interact with our brand. We are committed to respecting your privacy and ensuring your personal data is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Do Not Collect

Because our Website operates as a brand informational platform and does not host direct consumer e-commerce, we do not collect, process, or store payment information, credit card details, or consumer shipping addresses. When you click to purchase our products, you are redirected to third-party retailers such as Amazon.co.uk. Those transactions are governed solely by the privacy policies of those respective platforms.

2. Information We Do Collect

We may collect and process the following types of personal data when you interact directly with our Website:

  • Identity and Contact Data: If you sign up for our newsletter or submit a wholesale/B2B inquiry, we collect your name, email address, phone number, business name, and any other information you provide in your message.

  • Technical Data: We automatically collect certain technical information when you visit our Website, including your internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.

  • Usage Data: We collect information about how you use our Website, such as the pages you view, the links you click, and the duration of your visit, to help us improve our user experience.

3. How We Use Your Information

We will only use your personal data when the law allows us to. We use the information we collect for the following purposes:

  • To provide customer support and respond to inquiries: Including processing B2B wholesale applications or answering general questions submitted via our contact forms (Performance of a contract / Legitimate interest).

  • To send marketing communications: If you have actively opted in to our newsletter, we will send you updates on care, travel, everyday revival, and new product launches. You can unsubscribe at any time by clicking the link in the footer of our emails (Consent).

  • To improve our Website: We analyze Technical and Usage Data to administer, protect, and optimize our Website layout and content (Legitimate interest).

4. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your data with trusted third parties only in the following circumstances:

  • Service Providers: We use third-party platforms to support our business operations, such as email marketing service providers (e.g., Mailchimp, Klaviyo) and website analytics providers (e.g., Google Analytics). These processors are contractually bound to keep your data secure.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Third-Party Links

Our Website contains links to external websites, specifically retail partners like Amazon. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

6. Data Security and Retention

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data (a "data subject access request").

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data when there is no good reason for us continuing to process it.

  • Object to processing of your personal data for direct marketing purposes.

  • Request restriction of processing of your personal data.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details below.

8. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: sales@jfamedical.co.uk 

  • Postal Address: JFA Medical, Unit B, Prestige House, Cornford Road, Blackpool FY4 4QQ

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